Rental conditions

Article 1. Definitions
 
Tenant: a natural or legal person who concludes an agreement with the accommodation provider with regard to renting a holiday accommodation.
Co-tenant: Person traveling with the tenant who makes use of the rented accommodation.
Lessor/Owner: The rightful owner/owners (or his representative) of the accommodation to be rented.
Property Manager: An owner-designated contact who performs administrative tasks on behalf of the owner.
Rent: The rent of the accommodation.
Total amount: The rent plus any other amounts owed to the owner.
Written communication: Messages sent both by post and by e-mail.
Accommodation: An accommodation offered for rent by the owner, intended for recreational use.
 
Article 2. Applicability of rental conditions
 
The reservation conditions apply to the agreement, as well as to all offers, quotations, agreements with and services of the lessor, unless the parties expressly agree otherwise.
 
Article 3. Reservation
 
3-1. The agreement is concluded between the tenant and the lessor/owner.
 
3-2. By sending the booking form via the website, the telephone order or an application by e-mail, the agreement is concluded and the tenant declares to agree with these conditions.
 
3-3. The legal right of withdrawal (cooling off period) does not apply to the agreement

Article 4. Booking confirmation and payment
 
4-1. Each reservation order is confirmed to the lessor/owner by means of a reservation confirmation that is sent to the tenant by e-mail.
4-2. Within 3 working days you pay 25% of the rent as well as the reservation costs. The remainder of the rent must be paid no later than 30 days before the start of the rental period. When booking within these 30 days, you pay the amount to be paid in one go.
4-3. In the event of late payment, the owner is entitled to cancel the reserved holiday home. Money already paid will not be refunded; the cancellation conditions will then remain in full force (see article 5).
4-4 After receipt of the total travel sum, the confirmation will be sent to the tenant. The confirmation serves as proof of payment and states the relevant information and any additional costs. A route description to the key address is included with the confirmation. Important phone numbers will also be provided.
 
Article 5. Cancellation by the tenant
 
5-1. Cancellations must be made by telephone and confirmed in writing at the same time. Immediately after receipt of the written cancellation, the lessor/owner will send a cancellation confirmation/invoice.
5-2. In the event of cancellation from conclusion and up to 8 weeks before the start of the rental period, 30% of the rent will be charged as well as the reservation costs.
5-3. In case of cancellation within 8 weeks but 6 or more weeks before the start of the rental period, 60% of the rent will be charged, as well as reservation costs.
5-4. In case of cancellation within 6 weeks before the start of the rental period, the full invoiced amount is due.
5.5. Cancellation is equated with: requests to change the agreed accommodation and/or change the agreed rental period. The provisions regarding cancellation in this article therefore apply. If reasonable, this provision can be deviated from, at the discretion of the lessor/owner.

Article 6. Termination or change by the lessor/owner
 
6-1. If serious circumstance forces the lessor/owner to cancel the already rented holiday home, the tenant will be notified immediately and, if possible, with an alternative. If this alternative is not accepted, or if an alternative is not offered, the lessor/owner will immediately refund the amount already paid by the tenant. The tenant has no more or other right than to reclaim this amount.
6-2. In the event of cancellation by the lessor/owner from 8 days or less before the start of the rental period, the tenant is also entitled to compensation of EUR 150 per reserved holiday home, if no alternative can be offered, or if the tenant does not accept this alternative.
6-3. Excluded from point 6-2 are "short-term reservations", i.e. reservations that have taken place 5 weeks or less before the start of the rental period.
6-4. If there are defects and/or problems with the holiday home that require urgent attention, the owner and/or property manager must have immediate access to the house in order to solve this.
 
Article 7. Liability
 
The lessor/owner accepts no liability regarding:
- Theft, loss or damage, of whatever nature, during or as a result of a stay in the rented accommodation;
- Disabling or decommissioning of technical equipment in the home, temporary outages or failures in and around the accommodation of water and/or energy management, unannounced street disruptions and construction work around the accommodation;
- Non-execution or partial performance of the lease in the event of force majeure. This also includes the case that the service providers engaged by the lessor/owner, on which Villa a Vida depends, remain negligent;
- Obvious errors or mistakes on the Villa a Vida website or other notices, including inaccuracies in texts and photos.
- Accidents in or around the accommodation.
 
The tenant is jointly and severally liable for all loss and/damage to the rented property and its inventory, regardless of whether this is the result of acts or omissions on the part of the tenant or of third parties who are in the rented property with the permission of the tenant. Additional costs may be charged to the tenant in the event of incorrect use or incorrect abandonment of the rented property.

Article 8 Use of accommodation, number of persons and pets
 
8-1. The tenant must behave as a good tenant and only use the accommodation in accordance with the instructions for use provided by the owner/manager.
8-2. Only the persons who are registered at the time of booking are entitled to use the accommodation. The website states the maximum number of people that can stay overnight in the accommodation. If the maximum number of persons is exceeded without written permission, this may lead to dissolution of the agreement. It is only permitted under certain conditions and after written permission from the lessor/owner or manager to use the accommodation for commercial purposes such as photo or video reports. Written permission from the lessor/owner is also required for holding private parties, such as weddings and receptions.
8-3. The tenant must adhere to the arrival and departure times as stated on the voucher. In the event of arrival or departure at other times, the manager must be contacted. Any costs arising from deviating arrival or departure times are entirely at the expense of the tenant.
8-4.Pets may only be taken along, whether or not for a fee, if this has been notified in advance, agreed upon and stated in the agreement.
 
Article 9. Complaints
 
9-1. Despite all our efforts and concerns, it is still possible that you believe you have a legitimate complaint. This complaint must be reported to the manager within 24 hours after the start of the rental period. Complaints that cannot reasonably be established within 24 hours of arrival, must be reported to the manager immediately after discovery. The latter will do everything possible to resolve the complaint in the short term. If direct submission is not possible or if the complaint is not satisfactorily resolved, it must be submitted in writing and with reasons to the lessor/owner no later than 2 weeks after the termination of the rental period. Complaints submitted later will not be accepted and an alleged right of action will lapse.
9-2. In serious cases you should also contact the manager directly from your holiday destination. In most cases, a reasonable, acceptable solution is possible and you keep your holiday pleasure.
9-3. The tenant must at all times give the manager and/or the lessor/owner the opportunity to achieve a suitable solution for the complaint. Independently moving into another holiday home or leaving the rented holiday home nullifies all rights to compensation or compensation.
9-4. The lessor/owner is, in any case, liable for the maximum amount of the rent.

Article 10. Cancellation insurance
 
10-1. We recommend taking part in a cancellation insurance, even if you book at short notice.
 
Article 11. General
 
11-1. Before you book, read the important general information about the holiday home on our site and the received information via email. This information is an integral part of these reservation conditions.